Contrary to BuzzFeed’s assertions, a comprehensive examination of Hill Crest’s aggregate clinical performance data and patient satisfaction results reveals that we are a respected, high quality provider with an overwhelming majority of patients reporting satisfaction with their treatment.
Hill Crest Fast Facts:
- Licensed by the Alabama Department of Mental Health (DMH), which awarded Hill Crest a score of 100% across six of seven categories in its most recent site survey in May 2017.
- Certified by the Centers for Medicare and Medicaid Services (CMS).
- Accredited by The Joint Commission (TJC), an independent national nonprofit with a 60-year record of conducting robust hospital accreditation assessments. TJC named Hill Crest as a Top Performer in recent years. Only approximately 30% of eligible hospitals nationwide attained this level of recognition by achieving performance of 95% or above on multiple evidence-based clinical accountability metrics.
- Strong performance on independently-tracked clinical best practices.
“Thank you for all your hard work on this case. Hill Crest has been fantastic for [my referred patient] and your passion for the children is phenomenal. You have such a heart for helping and they are lucky to have you. I hope I get to work with you again one day.”
Alabama state agency case worker
Hill Crest exceeds (often by wide margins) the national and AL state averages on all metrics tracked by CMS’ Inpatient Psychiatric Facilities Quality Reporting (IPFQR) which is used by over 1,600 behavioral health hospitals across the U.S. to measure a broad set of evidence-based clinical practices linked to positive patient outcomes. The latest data available is from 2015.
CMS Inpatient Psychiatric Facility Quality Reporting (IPFQR) Results:
- HBIPS 2 and 3 — Restraint & Seclusion Duration Rate
- HBIPS 5 — Patients discharged on 2 or more antipsychotics with justification
- HBIPS 6 and 7 — Discharge Continuing Care Plan completed and transmitted to next provider
- SUB 1 — Patients screened for alcohol use on admission
- TOB 1 and 2 — Patients screened for tobacco use on admission and users provided with cessation counseling/medications during hospitalization
Patient Satisfaction Achievements
Quality, patient-focused care is our priority. In addition to our strong performance on evidence-based industry-wide clinical metrics, Hill Crest receives consistently high marks from our patients.
“I just wanted to take the time and thank you from the bottom of my heart for everything that you have done for me during my stay at C-Team. If you’re wondering how I’m doing, I’m doing GREAT. I’m in Montgomery at my own apartment. I’m very happy. Thank you so much.”
Amanda, Former Adolescent Inpatient
Our decades of experience position our facility to consistently provide the best care for those in need of behavioral health care services. Between 2013 and 2017 YTD, the aggregate score for inpatient satisfaction surveys was 4.49 out of 5 based on feedback from more than 4,000 patients who received care from Hill Crest.
